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Established in 2014, DigiBlu has established itself as a wholly specialist in intelligent automation, gaining recognition as an analyst rated and award winning company.

Our firm is accredited and boasts ISO certified standards (9001, 27001, 14001), alongside being a BB-BEE level one entity.

As part of the BP3 company family, we excel in document processing, decision automation, and task automation.

We offer expert workflow advisory, execute implementations with precision, and provide automation-as-a-service to serve as a crucial resource to our clients.

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© 2023 All Rights Reserved.

DigiBlu is committed to respecting and protecting your privacy.  We will only use your personal information to the extent that we have to in order to provide you with a functioning interactive web site and administer your account to provide you with the products and or services that you have requested.

From time to time, we would like to contact you about our products and services, together with other content that may be of interest to you.  If you consent to us contacting you by ticking the ‘stay-in-touch’ box, then we shall store such minimal information as is required to respond to your requests.

You can unsubscribe to our communications by following the link titled “unsubscribe” on the newsletter or by responding directly and requesting to be removed from our mailing lists. Further information is available in our Privacy Policy and our GDPR Notice.


South Africa


Registration Number 2014/176276/07

Policy Effective Date

1 January 2022

Policy Owner

Information Officer

Last Reviewed


Document Location

Microsoft Teams – DigiBlu Policies and Procedures



The FAIS Act provides for the protection of personal information of Clients; and The Protection of Personal Information Act, 2013 (“POPIA”) provides for 8 Data protection information principles to comply with to ensure the protection of all data that relates to companies, staff and clients. The Promotion of Access to Information Act, 2 of 2000 provides for access to such information and in which instances it may be refused.


Data privacy and data protection is important to DigiBlu and this Policy sets out the POPIA principles in line with existing FAIS requirements to ensure the safekeeping of all Data by DigiBlu and Persons/Employees/Parties (as applicable). This Policy applies to all Data obtained via products, services, websites, events operated by DigiBlu or by any other means.

  • Information: means any Data relating to the Data Subject and include reference to personal information.
  • Data Subject: means the person to whom the personal information relates and can include Clients, staff and/or Company information.
  • Processing: Any use by any means of a Data Subject’s Information.

Principle 1: Accountability: DigiBlu must appoint an Information Officer who will be responsible for ensuring that the 8 POPIA information principles are implemented and enforced in DigiBlu.

Principle 2: Processing Limitation:  Only necessary Information should be collected, directly from the person to whom the Personal Information relates and with their consent and the processing should be for a lawful purpose.

Principle 3: Purpose specification: Personal Information should be collected for a specific purpose and the Data Subject must be made aware of the purpose for which it was collected.

Principle 4: Further processing limitation: Further processing of Personal Information must be compatible with the purpose for which the information was collected (Principle 3).

Principle 5: Information quality: Reasonable steps must be taken to ensure that all Information collected is accurate, complete, not misleading and up to date in accordance with the purpose for which it was collected (Principle 3).

Principle 6: Openness: The Party collecting the Information must be transparent and inform the applicable regulator if it is going to process the Information and ensure that the Data Subject has been made aware that his/her Information is going to be collected.

Principle 7: Security Safeguards: The integrity of the Information under the control of a party, must be secured through technical and operational measures. 

Principle 8: Data Subject Participation: Data Subjects have the right (free of charge) to request confirmation from the party that holds their Information on the details they hold and may request for it to be amended/deleted.  


Appointment of the Information Officer:

DigiBlu has appointed an Information Officer who is a senior person in DigiBlu, who will be responsible for ensuring that DigiBlu has been properly informed and trained on ensuring the safekeeping and protection of Information in DigiBlu and that the required processes are implemented to ensure compliance. The Information Officer can be contacted at Tel: 0794292729 or Email: will.els@digiblu.com

Information Purpose:

The type of Information DigiBlu collects will depend on the purpose for which the Data is collected and used.

DigiBlu will collect the necessary Information from Data Subjects for various purposes, including the following:

  • rendering suitable services for e.g. professional services and technology solutions to Data Subjects;
  • improving services and product offerings to Data Subjects;
  • providing information and resources most relevant and helpful to Data Subjects;
  • appointing suitable individuals/companies to provide services/products to Data Subjects;
  • ensuring compliance with legislation that requires specific information to be collected.

Access to Information:

  • Data Subjects have the right to request a copy of the Information that DigiBlu hold on them or their business. Should a Data Subject wish to obtain any such information, the Data Subject may request it by contacting the Information Officer on the details provided above. Any such access request may be subject to the payment of an allowable administration fee.
  • DigiBlu will not disclose or share Information relating to any Data Subject unless: it is specifically agreed with the Data Subject; it is already publicly available or in the interests of the public; required in terms of Law or if DigiBlu believes in good faith that the Law requires disclosure thereof.
  • DigiBlu’s PAIA Manual (in terms of the Promotion of Access to Information Act, 2 of 2000) sets out the process for access by third parties to a Data Subject’s Information kept by DigiBlu, and the instances in which it may be refused.

Collection of Information:

  • General: DigiBlu collects Information in various ways e.g. directly from individuals (for example, when purchasing a service or product, onboarding a new employee, registering an account, using a product, or signing up for a newsletter), from employers, publicly available information, through cookies, and/or similar technology. Where possible, DigiBlu must inform Data Subjects which information they are legally required to provide to DigiBlu, and which information is optional. With the Data Subject’s consent, DigiBlu may supplement the information with other information received from other companies and/or organizations such as the South African Revenue Services (SARS) in order to enable DigiBlu to render suitable and proper services to Data Subjects.
  • User Supplied Information: The Data Subject may be required to provide some personal information, for example, his/her name, address, phone number, email address, bank details, payment card information (if applicable), and/or certain additional categories of information as a result of using/receiving DigiBlu services or products, and using websites and related services. DigiBlu will keep this information in a contact database for future reference, as needed.
  • Marketing: DigiBlu may use certain Information provided by Data Subjects to offer them further services that DigiBlu believes may be of interest to them or for market research purposes. These services are subject to prior consent being obtained from Data Subjects. If a Data Subject no longer wishes to receive further services or offers from DigiBlu, IT may unsubscribe from the services or contact the Information Officer at the contact details provided above.
  • Usage and Web server logs: DigiBlu may track information about a Data Subject’s usage and visits on DigiBlu website. This Information may be stored in usage or web server logs, which are records of the activities on DigiBlu’s services, products and/or sites. DigiBlu’s servers automatically capture and save such Information electronically. Some examples of the Information that may collected include the Data Subject’s:
  • Unique Internet protocol address;
  • Name of the Data Subject’s the unique Internet Service Provider
  • The city, state, and country from which a Data Subject accesses DigiBlu’s website
  • The kind of browser or computer used;
  • The number of links clicked within the site;
  • The date and time of visits to the site;
  • The web page from which the Data Subject arrived on DigiBlu’s site;
  • The pages viewed on the site;
  • Certain searches/queries conducted on the site via DigiBlu’s services, products and/or websites.
  • The information collected in usage or web server logs help DigiBlu to administer the services, products and sites, analyse its usage, protect the product and/or website and content from inappropriate use and improve the user’s experience.
  • Cookies: In order to offer and provide a customized and personal service through DigiBlu’s products and websites, DigiBlu may use cookies to store and help track information about the Data Subject. A cookie is a small text file sent to the Data Subject’s device that DigiBlu uses to store limited information about the Data Subject’s use of the services, products or website. DigiBlu uses cookies to provide the Data Subject with certain functionality (such as to enable access to secure log-in areas and to save the Data Subject having to re-enter Information into product, services or website forms) and to personalize DigiBlu’s services, products or website content. Without cookies, this functionality would be unavailable.

Retaining of Information:

DigiBlu may retain personal information for purposes of reporting, administration, monitoring its website or to communicate with Data Subjects. Information may be retained only to serve the purpose of collecting the Information and be deleted/destroyed once the purposes has been fulfilled, subject to other regulatory requirements where Information is to be kept for a specific prescribed period. Information and records of a personal nature of Clients and/or Employees will be stored for a period of 5 years before being destroyed, subject to other regulatory requirements where Information is to be kept for a specific prescribed period.

Correcting/Amending/Updating/Deletion of Information:

Data Subjects are required to inform DigiBlu should there be any changes to the Information kept by DigiBlu. A Data Subject may request DigiBlu to correct, amend, update or delete its Information at any time when applying or making use of any products or services of DigiBlu, by contacting the Information Officer at the contact details provided above. DigiBlu will take all reasonable steps to confirm the Data Subject’s identity before making changes to Information.

Information Security:

DigiBlu shall apply the following measure to ensure security of Personal information:

  • DigiBlu will take all reasonable precautions to protect Information from loss, misuse, unauthorized access, disclosure, alteration and destruction.
  • DigiBlu will not sell, rent, or lease mailing lists with Information to third parties and will not make a Data Subject’s Information available to any unaffiliated parties, except for approved agents, suppliers and contractors, or as otherwise specifically provided for, as agreed with the Data Subject in writing or as required in terms of any Law.
  • DigiBlu may disclose Information of a Data Subject or Information about a Data Subject’s usage of DigiBlu’s services, products, websites or other applications to unaffiliated third parties as necessary to enhance services and product experience to meet DigiBlu’s obligations to content and technology providers or as required by law, subject to agreements in place that provides for the protection of Information of Data Subjects.
  • DigiBlu has implemented appropriate security measures to help protect Information against accidental loss and from unauthorized access, use, or disclosure. DigiBlu stores Information about Data Subjects in a restricted access server with appropriate monitoring and uses a variety of technical security measures to secure Information, including intrusion detection and virus protection software. DigiBlu may also store and process Information in systems located outside DigiBlu’s premises or the Data Subject’s home country. However, regardless of where storage and processing may occur, DigiBlu takes appropriate steps to ensure that Information is protected as required under relevant Data Protection/Privacy laws.
  • The Data Subject’s access to some of DigiBlu’s services and content may be password protected and non-disclosure of such usernames and passwords are required to ensure the safekeeping of the Data Subjects Information. It is recommended that the Data Subject sign out and close the browser of the account or service at the end of each session.
  • DigiBlu is legally obliged to provide adequate protection of Information, hold and prevent unauthorised access and use of Information, DigiBlu is therefore committed to ensure that all Information of the Data Subject (FSP, Clients and/or Employees) will be kept safe and secure and not be disclosed to any unauthorized third parties, without the consent of the relevant Data Subject.
  • DigiBlu may from time-to-time transfer Information within and between various worldwide locations in compliance with the country of origin’s regulations and this Policy.
  • Persons/Employees/Parties (as applicable) are not allowed to disclose any Information to any unauthorized third party as it may lead to a breach, disciplinary action and possible dismissal.
  • DigiBlu takes reasonable steps to protect Personal Information, which is held in a firewalled server. DigiBlu can however not guarantee the security of information transmitted to it electronically from Data Subjects and they do so at their own risk. DigiBlu maintains administrative, technical and physical safeguards to ensure protection of information against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information provided to DigiBlu by the Data Subject or you’re the Data Subjects employer. DigiBlu seeks to ensure compliance with Data Protection/Privacy regulations, laws and industry best practices in respect of the security of a Data Subjects Personal Information. Where the Data Subject is located in another country with other data protection/privacy laws, DigiBlu may transfer Personal Information to such other countries but they may not always guarantee the same level of protection for Personal Information as the one in which the Data Subject resides (despite DigiBlu’s best endeavours to ensure protection of Information). By providing information to DigiBlu, the Data Subject consents to these transfers.

This policy may be reviewed and changed by DigiBlu at any time. Failure to comply with this policy, as well as any associated procedures, may result in disciplinary action in accordance with the applicable Disciplinary Procedure Policy.